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Insurance

Infosistema’s value proposition for the Insurance sector is based in two major areas: Business and Software Factories and Portals. Business and Software Factories allow the development of diversified and customized solutions. Portals are interfaces developed to enable the interaction of the company with its stakeholders.

Alexandre Lee

Hours

Projects

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Processes

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Our accumulated experience states the confidence of our clients
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Projects done in Factory

Claims Management Portal

Portal geared towards the control of the compelete monitoring and management flow of Claims. It has a strong workflow and procedural components and includes the procedures to follow in case of Claims, according to a classification by Sinister/Customer/Policy.

Major Impact on: Operations
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Projects done in Factory

Process Optimization

To improve the  claims management process for work accidents, Lean 6 Sigma methodology was adopted, in particular the DMAIC improvement cycle. Tools such as Voice of the Customer, Value Stream Mapping, Fishbone Diagram, 5S and risk analysis techniques having been used.

Major Impact on: Customers
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Projects done in Factory

Business Intelligence and Data Analytics

The project for the Insurance customer includes the provision of indicators and multidimensional self-service mechanisms of analysis,  in terms of process performance (issuance of policies, additional minutes and claims process), retention/customer loyalty, cross-selling of products and claims ratios.

Major Impact on: Customers
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Projects done in Factory

Insurance Agent Portal

The main goal of Agents Portal is to ensure the availability of the necessary features for Agents to carry out the management of their customer’s portfolio/policies jointly with the Insurance Company. Its set of features and scope depend, in a large extent, on the level of involvement of the specified Agent with the Company and their relationships policy.

Major Impact on: Customers
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Projects done in Factory

Providers and Suppliers Portal

Portal designed for the interaction of Insurance Companies with their partners and suppliers. The main benefits of this Portal available will be to facilitate the interaction between the Company and its Partners, the standardization of information sharing and the inherent processes.

Major Impact on: Operations
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Lusitania Liberty Açoreana Seguros Mútua dos Pescadores CA Seguros VanAmeyde

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