Infosistema’s value proposition for the Insurance sector is based in two major areas: Business & Software Factories and Portals.
Business & Software Factories allow the development of diversified and customized solutions.
Portals are interfaces developed to enable the interaction of the company with its stakeholders.
We offer solutions to monitoring and management of data; facilitate interaction between company and partners; and haste business processes. This helps insurance companies in their digital transformation, without it, they won`t survive.
New type of customers and business models translate, necessarily, into new strategies. Into intelligent and flexible applications.
Our 20 years of experience guaranties a deep understanding of the industry and covers the client’s specific needs with accelerate speed to market as a factor of innovation.
Portal geared towards the control of the compelete monitoring and management flow of Claims. It has a strong workflow and procedural components and includes the procedures to follow in case of Claims, according to a classification by Sinister/Customer/Policy.
To improve the claims management process for work accidents, Lean 6 Sigma methodology was adopted, in particular the DMAIC improvement cycle. Tools such as Voice of the Customer, Value Stream Mapping, Fishbone Diagram, 5S and risk analysis techniques having been used.
The project for the Insurance customer includes the provision of indicators and multidimensional self-service mechanisms of analysis, in terms of process performance (issuance of policies, additional minutes and claims process), retention/customer loyalty, cross-selling of products and claims ratios.
The main goal of Agents Portal is to ensure the availability of the necessary features for Agents to carry out the management of their customer’s portfolio/policies jointly with the Insurance Company. Its set of features and scope depend, in a large extent, on the level of involvement of the specified Agent with the Company and their relationships policy.
Portal designed for the interaction of Insurance Companies with their partners and suppliers. The main benefits of this Portal available will be to facilitate the interaction between the Company and its Partners, the standardization of information sharing and the inherent processes.