Customer Service
Overview
The person or company has become a new customer, having enjoyed a smooth research, quoting, contracting, and onboarding journey. Now it is time to nurture that customer, by delivering superior customer service supported by a frictionless and consistent omnichannel digital experience. Financial institutions must ensure that customers can easily and quickly have multi-channel access to their products and services, with transparent communication and clear information.
Solutions
Home Banking | Customer Portal
Deliver frictionless customer service experiences that turn customers into Bank’s advocates, using multiple channels like web portals, mobile apps, and chatbots.
Debt Collection and Recovery
Enhance your collection and recovery efficiency, effectiveness, and compliance with pre- and post-delinquent collection strategies and early stage, placement, and settlement optimization.
Customer Service Chatbots
Deliver a frictionless customer service experience with a chatbot that guides the customer through his needs and concerns.
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AI Search for Customer Service
With the increasing complexity of financial products, customers need ways to quicky find desired information and answers to their questions using Google-like natural language search queries.
Service schedule optimization
Automate the scheduling and routing of customer success meetings or new financial product demos.
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Simplified Customer Communications
Digital, omnichannel communications help financial institutions connect with their customers at the right time, with the right message and content and through the right channel.
Advanced ATM software
KAL is a leading ATM software company trusted by international banks to drive their ATM networks. Their suite of multivendor software solutions allows banks to regain control of their ATM networks, offering visibility, remote diagnostics, and the ability to customize the ATM customer experience. KAL’s software facilitates faster upgrades, reduces operating costs, and enables banks to develop their own in-house applications, ensuring a competitive edge in meeting the complex demands of the ATM network.
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Partners
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Partner with Infosistema to leverage our years of experience helping the financial ecosystem players with their digital transformation and innovation initiatives.
