Insurance Center of Excellence
Overview
Infosistema Insurance Center of Excellence (CoE) supports our commitment to helping insurance ecosystem players with their digital transformation and innovation initiatives. Our CoE holds all the competencies to fully deliver digital solutions to the insurance ecosystem, in 3 major dimensions:
- Products and Solutions for Insurance
Products and solutions built by Infosistema and its partners to address specific challenges
- Projects and Services for Insurance
Deliver customer-tailored IT solutions and services in a fixed scope approach or in a factory engagement model
- Talent for Insurance
Provide consultants, onshore, nearshore, or offshore to help our customers build their IT projects
CoE Key Facts
+ 20
Products and Solutions
+200.000
Project
Hours
+150
Projects
+40
Upgraded
Processes
CoE Competences
Search Optimization
Boost digital visibility and prominence of agents, position new products and services, and reach additional customer segments, with an AI search experience
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Quoting > Contracting
Insurers must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support onboarding customer journeys
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Customer Service
Insurers must ensure that customers can easily and quickly have multi-channel access to their products, policies, claims, and services, with transparent communication and clear information.
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Claims Management
The “Claim Moment” is the most important moment of truth in the insurance customer lifecycle. The customer may have had a superior quoting and contracting experience, a superior customer service during the contract lifecycle, but when a claim occurs, either big or small, how the insurer and specifically the claims manager handle it can ultimately lead to a customer loss.
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Agents and Brokers
Agents and Brokers, together with insurance companies or independently, must prioritize building and delivering multiple digital interfaces (Desktop/Web, Mobile, Chatbot) that consistently and coherently support the customer journey and the integration with insurers.
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Cognitive Document Extraction | Data Capture
Automate the handling of the essential documents used in insurance front-office and back-office processes by automatically classify, extract relevant data, and integrate that data with workflows and core systems.
Data Discovery, Business Intelligence & Analytics
Decision-making and performance monitoring based on consistent, accurate, and real-time information across the entire organization
Consulting Services for Insurance
Insurance advisory and Insurance Process analysis, design, and reengineering
Business & Software Factories for Insurance
Business & Software Factories deliver IT projects and programs by leveraging a structured multidisciplinary set of Resources (human and material), Methodologies, Processes and Technologies, like the ones in traditional industries, using the best practices in the field of analysis, development, testing and maintenance of information systems.
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Outsourcing and Nearshore
Provide consultants, onshore, nearshore, or offshore to help our customers build their IT projects.
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Environmental & Social Governance (ESG)
Provide action plans focused on the impact and the results, to focus your investment on the tasks and areas that will provide the most gains for your specific objectives.
CoE Partners
GET IN TOUCH
Partner with Infosistema to leverage our years of experience helping the insurance ecosystem players with their digital transformation and innovation initiatives.
